Account

Do I need to register to be able to shop at miplata.in?

No, you can checkout as a guest. But registering allows wishlists and faster future purchases.

I don’t remember my password. What do I do?

No worries! Simply click on ‘Forgot Password’ on the login page. We’ll send easy-to-follow instructions to your registered email address to reset your password.

Can I edit my personal details?

Absolutely! Login to your miplata.in account and visit the ‘My Account’ section. Here, you can update your contact information, delivery addresses, and more for a smooth shopping experience. 

Can I have multiple accounts linked to the same email ID?

For security purposes, each email address can only be linked to a single miplata.in account. This helps us safeguard your personal information and ensure a secure shopping experience.

Are the personal details that I have shared with you secure?

Your privacy is our priority. We use industry-standard secure encryption to safeguard your personal information. Shop with confidence at miplata.in! 

Product 

Is your jewelry made of pure silver?

While pure silver is beautiful, it’s delicate for everyday wear. We use 925 sterling silver, the industry standard, for its perfect balance of beauty and durability.

Do you use natural diamonds?

We offer a variety of stunning jewelry options. Our pieces showcase dazzling cubic zirconia or gemstones. Explore our collection to find your perfect match!

Is there any warranty on plating fading or tarnishing ?

While high-quality plating is used, all silver jewelry naturally tarnishes over time.

 Proper care extends its shine.  We offer care tips to keep your pieces beautiful! 

What is Rhodium plating?

Rhodium is a precious metal that adds an extra layer of shine and strength and helps resist tarnishing, keeping your jewelry looking newer for longer. All our jewelry come with rhodium plating for that added protection.

How do I take care of my silver jewelry?

We recommend storing your silver jewelry in a cool, dry place and polishing it gently with a soft cloth.  Check out our detailed care guide for more tips! 

I am not sure about what size I should choose?

We provide size guides for each product to help you find the perfect fit. If you’re unsure,  contact our customer service team for personalized assistance. 

Will my jewelry look the same as in the picture?

We strive to present our jewelry accurately through high-quality photos.  However, slight variations in color may occur due to screen settings. 

Payment

What payment methods are accepted at Mi Plata?

For your convenience, Mi Plata offers a variety of secure payment options. Choose from credit/debit cards, net banking, or cash on delivery (COD) depending on your preference. 

Which credit cards are accepted for payments?

We accept popular credit cards from major issuers like Visa, Mastercard, and others for both domestic and international transactions. 

Which domestic debit cards are accepted?

Mi Plata accepts most major debit cards issued by Indian banks for a seamless shopping experience.

Accepted domestic banks for payment through Net Banking?

We offer net banking integration with a wide range of trusted Indian banks. Visit our checkout page for the latest list of participating banks.  

What should I do if my payment is deducted but I haven’t received order confirmation?

If you encounter this situation, don’t worry! Contact our customer support team with your order details, and they’ll investigate the issue promptly. 

Do I need to pay any extra charges despite those shown on website?

The prices listed on our website are all-inclusive. You won’t be charged any hidden fees during checkout.

I placed an order by mistake, how to cancel it? 

We understand mistakes happen. If you’ve placed an order in error, contact us immediately. We’ll do our best to accommodate your cancellation request, subject to order processing status. 

COD related

Is Cash on Delivery available?

Yes, we offer cash on delivery (COD) for your convenience. Pay in cash directly to the delivery personnel upon receiving your order. 

What is a cash-on-delivery payment option?

COD allows you to pay for your order at the time of delivery instead of paying online.  

Is there any extra charge to be incurred due to Cash on Delivery?

A minimal COD fee may apply to your order. The exact fee will be reflected at checkout. 

Is there any limit on the cart value for me to order as COD?

Yes, COD typically has a spending limit. You’ll see the exact limit during checkout.  

Can I place as many orders as I wish by way of COD?

We may have restrictions on the number of COD orders placed within a specific timeframe. 

Which Pincodes are eligible for Cash on Delivery?

COD availability may vary depending on your delivery location. Check your Pincode at checkout for confirmation. 

How will I receive my refund?

Refunds for COD orders are typically processed through bank transfers or credited back to your original payment method.

How do I cancel my order if I have ordered through Cash on delivery?

Contact us immediately if you wish to cancel a COD order. Cancellation is subject to order processing status.

What are the acceptable currencies for a COD order?

Currently, COD orders can only be processed in Indian Rupees (INR). 

Shipping, Tracking, Order

Are there any Shipping charges on my order? 

Shipping charges may apply depending on your order value and chosen delivery location.  See our shipping chart or checkout for details. 

What happens if my order is lost in transit?

Though rare, if your order is lost in transit, we’ll work with the courier to locate it. If unsuccessful, we’ll offer a replacement or full refund. 

How much does it take to dispatch my order?

Order dispatch time typically takes 1-2 business days after order confirmation. 

How much does it take to deliver my order?

Delivery timelines vary depending on your location.  Most orders are delivered within 3-7 business days after dispatch. 

How can I track the status of my order?

Once your order ships, you’ll receive a notification with a tracking link to monitor your package’s delivery progress. 

Do you deliver pan India?

We strive to deliver pan India. However, there may be some remote locations where service is unavailable.  Check your PIN code at checkout for confirmation. 

What happens if I am not available to collect orders? 

Most couriers attempt delivery at least twice. If unavailable, they may contact you to reschedule or hold the order at a pickup location for a certain period.

Return, Replacement & Exchange

How can I return the order?

For a smooth return process, initiate a return request within the stipulated time frame through your online account. We’ll guide you through the steps.

Can I exchange the product with some other if I don’t like it with some other product?

Exchanges for different products are not currently available. However, you can return your item and place a new order for the desired product.

What is the refund procedure for return orders?

Once your returned item is received and inspected, we’ll initiate a refund according to your original payment method. 

What happens if I want to return the product after the return window is closed?

Unfortunately, returns outside the designated window generally won’t be accepted.  Review our return policy for details. 

When will I get refund of my return order? 

Refund processing times typically take 7 business days after your return is approved.

What do I do if I receive the wrong product?

If you receive an incorrect item, contact us immediately. We’ll arrange for the correct item to be shipped to you at no additional cost. 

The product that I received was damaged and I want to return it. What do I do?

We sincerely apologize if you receive a damaged product. Contact us promptly, and we’ll arrange for a replacement or return as per your preference.

Do I need to pay for the return shipment if I return my order?

Return shipping costs may vary depending on the reason for return. Check our return policy for details.