MI PLATA Privacy Policy

Last updated: 20 October 2026

MI PLATA operates miplata.in, a Shopify-powered online jewellery store. This Privacy Policy explains how we collect, use and share personal information when you browse our website, place an order, create an account or contact us.

1. Information we collect

Depending on your interaction with us, we may collect:

• Contact information: your name, email address, telephone number, billing address and delivery address.

• Order information: products ordered, selected options, transaction references, payment status, delivery details, cancellations and returns.

• Account information: account identifiers, saved addresses and preferences where these features are available.

• Communications: information you provide through enquiries, forms, emails, reviews or customer-support conversations.

• Device and browsing information: your IP address, browser, device identifiers, pages visited and interactions with the website, collected through cookies and similar technologies.

Payment information is processed by the payment services available at checkout. MI PLATA does not itself store your full payment-card details. Please do not send passwords, PINs, CVVs or one-time security codes to customer support.

2. How we use information

We use personal information to:

• Process orders, payments, deliveries, cancellations and eligible returns.

• Provide customer support and respond to enquiries.

• Send order confirmations, delivery updates and other service communications.

• Maintain accounts and remember preferences where applicable.

• Improve website functionality, products and customer experience.

• Detect fraud, protect accounts and maintain security.

• Send marketing communications where permitted, subject to your consent and communication preferences.

• Meet applicable obligations, maintain records and resolve disputes.

3. Cookies and similar technologies

Our website and service providers, including Shopify, use cookies and similar technologies to support shopping functions, remember preferences, maintain security and, where enabled, provide analytics, personalisation and advertising.

You can manage cookies through your browser and any cookie-preference controls displayed on our website. Blocking essential cookies may affect functions such as signing in or using the cart.

Where consent is required, non-essential tracking should operate according to your choices.

4. When information is shared

We may share information with:

• Shopify, which hosts and supports our online store.

• Payment providers, to process transactions and manage payment-related issues.

• Shipping and fulfilment providers, to deliver orders and resolve delivery problems.

• Service providers, supporting functions such as customer support, communications, security, analytics and advertising, where used.

• Authorities or professional advisers, where necessary to meet legal obligations, investigate fraud or protect rights.

• Other parties at your request or with your consent.

Information may also be disclosed as necessary during a business restructuring, transfer or similar transaction, subject to applicable requirements.

5. Shopify’s role

Shopify processes information to operate, secure and improve the services supporting our store.

Where Shopify Network Intelligence or other enhanced services are enabled, Shopify may also process information about interactions with our store alongside information from other merchants to provide those services. Shopify is responsible for certain processing it performs for its own purposes.

You can learn more through the Shopify Consumer Privacy Policy and manage applicable Shopify privacy choices through its Privacy Portal.

6. Marketing choices

You can unsubscribe from promotional emails using the unsubscribe option provided or by contacting caremiplata@gmail.com.

Unsubscribing from marketing does not stop essential communications concerning your orders, account or customer-support requests.

7. Information security and retention

We use reasonable safeguards to protect personal information. However, no website, transmission method or storage system can guarantee absolute security.

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, maintaining transaction records, meeting applicable obligations and resolving disputes.

8. Your privacy requests

Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw consent where processing relies on consent, or exercise other available privacy rights.

Email caremiplata@gmail.com with your request. We may need to verify your identity before acting. Some information may need to be retained for transaction records, legal obligations or dispute resolution.

9. Children’s information

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact caremiplata@gmail.com so we can investigate and take appropriate action.

10. International processing

Shopify and other service providers may store or process information outside India. Where applicable, international transfers are subject to the safeguards required by relevant law.

11. External websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.

12. Policy updates

We may update this policy when our services, practices or applicable requirements change. We will update the date above and provide additional notice where required.

13. Contact and complaints

For privacy questions, requests or complaints:

MI PLATA
Email: caremiplata@gmail.com
Telephone: +91 85190 90111
Address: Shop no. 5, Metro Complex, Main road, Ravindra Nagar, Adhartal, Jabalpur, Madhya Pradesh 482004, India.