Refund policy
This policy outlines the conditions, timelines and procedures for returns and refunds at MI PLATA.
1. When can you return an item?
MI PLATA accepts return requests in the following circumstances:
- You received an incorrect product that differs from what you ordered.
- The product arrived damaged or defective.
Return requests must be submitted within 7 days of delivery.
Unboxing video required: Every return request must include a clear, continuous unboxing video, starting with the sealed parcel and visible shipping label, through opening the package and inspecting the jewellery. Without this video, returns are not accepted.
2. Return eligibility
To qualify for a return, products must, wherever applicable:
- Be unworn, unwashed and unaltered.
- Be returned in their original packaging.
- Include all original tags and accompanying items.
Personalised or customised products are not eligible for standard returns. However, if a customised product arrives damaged, defective or incorrect, please contact us for assistance.
All returns are subject to verification of the reported issue.
3. How to request a return
You can contact MI PLATA through either of the following channels.
Email support
Email caremiplata@gmail.com with your order number, product name and a description of the issue.
Include your unboxing video and clear photographs of the product and packaging.
WhatsApp support
Send a message to +91 8519090111 with your order details, the reason for your request, your unboxing video and photographs.
Our customer support team will review your request and provide further instructions. Please contact us before shipping any item back.
4. Refunds
Once we receive and inspect the returned product and confirm that it meets the return criteria, we will process the approved refund within 7–14 business days.
Refunds will be issued through the original payment method wherever applicable. For cash-on-delivery purchases, our support team will confirm the appropriate refund method.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
5. Exchanges
MI PLATA does not offer exchanges. If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery and we will arrange a return and refund under sections 1 to 4 above.
6. Contact us
For questions, return requests or refund assistance, please contact:
MI PLATA
Email: caremiplata@gmail.com
WhatsApp: +91 8519090111
We are committed to helping you enjoy a clear and dependable shopping experience.